For patients covered under Premium Assistance with MSP (annual income less than $30,000), MSP covers $23 of your appointment cost up to 10 visits.

Yes. You need to contact ICBC before making your first appointment. On your first appointment, we will ask for your date of accident and the contact info of your ICBC adjuster along with your claim number. 

Yes, most of our practitioner can do direct bill to most extended health insurance companies. Please call our receptionist during office hours ahead of your appointment to find out if your insurance company is one we bill to.

If you receive acupuncture as part of your physiotherapy treatment, it is not considered stand-alone acupuncture and must be claimed under physiotherapy. However, if you receive acupuncture from one of our Registered Acupuncturists, you will be able to claim your treatment under acupuncture.

1. Palpation – touching around the area of the pain/problem. This is done to check for the presence of tenderness, swelling, soft tissue integrity, tissue temperature, inflammation, etc.
2. Range of Motion (ROM) – the therapist will move the joint(s) to check for the quality of movement and any restrictions.
3. Muscle Testing – the therapist may check for strength and the quality of the muscle contraction. Pain and weakness may be noted. Often the muscle strength is graded. This is also part of a neurological screening.
4. Neurological Screening – the therapist may check to see how the nerves are communicating with the muscles, sensing touch, pain, vibration, or temperature. Reflexes may be assessed as well.
5. Special Tests – the therapist may perform special tests to confirm/rule out the presence of additional problems.
6. Posture Assessment – the positions of joints relative to ideal and each other may be assessed.

After your arrival at the clinic we will ask you for your;

1. Your medical history.
2. Your current problems/complaints.
3. Pain intensity, what aggravates and eases the problem.
4. How this is impacting your daily activities or your functional limitations.
5. Your goals with physiotherapy or acupuncture
6. Medications, tests, and procedures related to your health.
7. After your Practitioner will discuss with you a Treatment Plan.

You should wear loose-fitting clothing so you can expose the area that we will be evaluating and treating. For example, if you have a knee problem, it is best to wear shorts. For a shoulder problem, a tank top is a good choice, and for low back problems, wear a loose-fitting shirt and pants, again so we can perform a thorough examination.

This is highly variable. You may need one visit or you may need months of care. It depends on your diagnosis, the severity of your impairments, your past medical history, etc. You may be re-evaluated on a monthly basis and when you see your doctor, we can provide you with a progress report with our recommendations.

Most of our patients remark they are pleasantly surprised how gentle yet effective acupuncture is. We use high-quality single-use needles, about the size of fine human hair, to assure patient comfort. The physiotherapy modalities we employ beforehand soften the tissues reduce the resistance to needling, therefore taking the edge off. We have found that physiotherapy with acupuncture hastens the healing process and reduces the number of treatments needed.

Flare-ups are not uncommon. If you have a flare-up (exacerbation), give us a call. We may suggest you come back to see us, return to your doctor, or simply modify your daily activities or exercise routine.